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Merchant & Customer Care

Customer Support & Grievance Redressal

Official customer assistance, technical support, billing inquiries, and grievance redressal for RiTym Technologies and the EXOS Navigation Systems ecosystem.

📞 Customer Support Hotline

Direct telephone assistance for product inquiries, app support, and transaction assistance.

Phone: +91 7996753319

Operating Hours: Mon – Sat, 9:00 AM – 6:00 PM IST

✉️ Helpdesk & Billing Email

Prompt resolution for technical questions, in-app purchases, licensing, and refunds.

Primary Support: assist@ritym.com

Engineering Team: support@ritym.com

Response Time: Within 24–48 business hours

1. Legal Entity & Registered Office

Company Name: RiTym Technologies

Corporate Identity: Electronics Engineering, IoT Systems & Mobile Software Development

Principal Place of Business: Bengaluru, Karnataka, India

Official Website: https://ritym.com

Product Portal: https://exosgps.com

2. Grievance Redressal Officer

In accordance with the Information Technology Act 2000 and Reserve Bank of India (RBI) Payment Aggregator guidelines, the details of the Grievance Officer are published below:

Grievance Officer: Sinu Chacko

Designation: Grievance & Compliance Officer

Telephone: +91 7996753319

Email: assist@ritym.com (Attn: Grievance Officer)

Address: RiTym Technologies, Bengaluru, Karnataka, India

3. Product & Payment Assistance

For questions concerning digital purchases, Google Play in-app purchases, or refund requests: